ACE INSURANCE LTD

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   Rated by Upinder Singh on 06 July 11 at 9:20am

   Our family was stranded at Syndey due to Ash cloud situation because of Chile Volcano and as a result the airport was shut down. All flights were canceled including ours.
   I bought Ace Insurance Travel Policy and it clearly mentioned that one can claim for the delayed flight due to ‘adverse weather condition’. However, after taking pains to lodge the claim with so much paper work, ACE responded with the standard cut and paste of their policy, where there is nothing mentioned about the delay of flight due to Volcanic Ash, hence insurance is rejected.
   Obviously many other fellow Singaporeans would have been stranded during June due to this situation and ACE would have been getting lots of claims like these, so inorder to protect the company’s interest and $, they are rejecting all such claim. People buy insurance for the inconvenience caused in an foreign country and only to meet with more inconvenience at the hands of Insurance companies like ACE Insurance to make a claim.
   If Volcanic Ash is not specifically mentioned in the section of the delayed flight, shouldn’t the benefit of doubt go to the customer than the Insurance company who also did not have anything in their clause on this topic and on top of it not willing to consider “adverse weather condition” due to volcanic ash.
   This is absolutely bizarre and it is humble request to everyone NO TO BUY TRAVEL INSURANCE FROM ACE INSURANCE. Thanks for your attention and support.
   Regards.
   U Singh

   Which person(s) did you interact with?: ACE INSURANCE CUSTOMER SERVICE

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