Archive for the ‘Uncategorized’ Category

Graciousness Index Falls Eight Points

Can Kindness Rise Above Challenging Times? SINGAPORE, 9 April 2013 – The latest Graciousness Index, an annual study that tracks the perception and experience of kindness and graciousness in Singapore, showed a decline compared to last year, falling eight points to 53. The study, commissioned by the Singapore Kindness Movement, found that respondents felt that [...]

I Love Malaysia – Singapore Service Academy

I LOVE MALAYSIA! “Like/Follow” us on Facebook or Twitter to get all the latest posts! To find out how we can assist you to Create Your Organization’s World Class Culture Of Service Excellence, go here

Why You Need To Measure Your Employees Experience Too!

What has the employee’s experience have to do with the customers’ experience? “Like/Follow” us on Facebook or Twitter to get all the latest posts! To find out how we can assist you to Create Your Organization’s World Class Culture Of Service Excellence, go here

I Love Singapore – Singapore Service Academy

“Like/Follow” us on Facebook or Twitter to get all the latest posts! To find out how we can assist you to Create Your Organization’s World Class Culture Of Service Excellence, go here

Service satisfaction in healthcare sector improves

Sector records the largest improvement, ranks second behind finance and insurance in customer satisfaction index By Kelly Ng – 20 March SINGAPORE — Patients here are feeling more “satisfied” with service in the healthcare sector, with the sector recording the largest improvement in the latest Customer Satisfaction Index of Singapore (CSISG) by the Institute of [...]

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