How To Rate
Please rate by selecting the number of stars for each of the category below. You may choose to rate from 1 up to 5 stars per category.
Please also put in your precise feedback so that the organization can take steps to improve. Please be fair with your Compliments / Comments On How They Can Improve.
PEOPLE*
When rating the PEOPLE segment, ask yourself…
1) Were The People You Interacted With Professional – Did They Make You Feel Valuable, Were They Knowledgeable & Competent At Their Job?
2) Were The People You Interacted With Personable – Were They Welcoming, Warm, Friendly & Likable?
3) The People You Interacted With Problem Solving – Were They Willing To Assist You, Address Your Challenge & Find A Solution?
PRODUCTS / SERVICES / IDEAS*
When rating the PRODUCTS / SERVICES / IDEAS segment, ask yourself…
1) Did You Get Ample Choice Of Products And/Or Services And/Or Ideas?
2) Did You Have The Option Of Customizing The Products And/Or Services And/Or Ideas To Meet Your Specific Needs?
3) Did The Products And/Or Services And/Or IdeasWork As Promised?
4) Did The Products And/Or Services And/Or Ideas Ultimately Meet Your Needs?
PROCESSES, PROCEDURES & POLICIES*
When rating the PROCESSES, PROCEDURES & POLICIES segment, ask yourself…
1) Were Their Processes Clear and Relevant?
2) Were Their Procedures Efficient and Effective?
3) Were Their Policies Customized and Flexible?
PLACES (PHYSICAL & VIRTUAL ENVIRONMENT)*
When rating the PLACES (PHYSICAL & VIRTUAL ENVIRONMENT) segment, ask yourself…
1) Was The Physical Environment Inviting & Aesthetically Appealing?
2) Was The Physical Environment Designed For Your Convenience And Comfortable To Be In?
3) Was The Virtual Environment Easy To Access, Well Laid Out And Simple To Get Around?
4) Was The Content In The Virtual Environment Up-To- Date, Accurate & Relevant?
PHILOSOPHY*
When rating the PHILOSOPHY segment, ask yourself…
1) Was There Congruency Between Their People, Products, Services & Ideas, Processes, Procedures & Policies, Places (Physical & Virtual Environment)?
2) Was there Congruency between the Organization’s Branding, Advertising, Marketing, Public Relations and your Overall Experience?
3) Was your Overall Experience aligned with the Organization’s Values?
4) Are You Likely To Go Back And Experience This Organization Again?
5) Would You Recommend Others To Engage This Organization?
* If for whatever reason you did not interact with their PEOPLE and/or PRODUCTS, SERVICES & IDEAS, and/or PROCESSES, PROCEDURES & POLICIES , and/or PLACES (PHYSICAL & VIRTUAL ENVIRONMENT) please feel free to give that segment a neutral rating of 3 stars.
So, go ahead and RATE YOUR EXPERIENCE right now!!!
