Service Initiatives
Looking To Create A World Class Culture Of Service Excellence right now?
Are You Aware Billions Of Dollars Are Wasted On Service Programs?
Are you aware that billions of dollars are wasted every year globally on service programs that simply do not work to the degree they need to?
While Governments, Multi-National Corporations and Small & Medium Enterprises the world over are aware of this somber reality; few appreciate the elusive truth about how to Create A World Class Culture Of Service Excellence. Furthermore, while some can directly correlate Service Excellence to their Profitability, rarely do they explore the full implication of Service Excellence on the level of Fulfillment it creates for their people and the huge rewards that holds.
That is until now!
Service Is A Purely Human Phenomenon
Service you see, at heart, is a purely human phenomenon. In our modern world, from the experience of the customer, it has two dimensions; one of which is technical, while the other is non-technical in nature. To benefit from all the rewards a World Class Culture Of Service Excellence brings to your organization, requires your total appreciation and integration of these two dimensions – starting with your people and thereafter permeating every facet of your organization’s operations.
Here is a Framework you are Well Advised to Integrate within your Organization Right Now
The systematic steps for your organization to profit from Creating A World Class Culture Of Service Excellence are…
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And a Service Innovations Model for you to refer to…
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Creating Your World Class Culture Of Service Excellence – Designing Your Organization’s Strategic Service Framework and Roadmap
Awakening The Heart Of Service Excellence Across Your Organization – (A Mind Sets Shifting Experience)
Developing The Art Of Service Excellence Across Your Organization – (A Skill Sets Enhancing Experience)
Evolving The Craft Of Service Excellence Across Your Organization – (A Business Sets Refining Experience)
Sustaining The Rewards Of Service Excellence Across Your Organization – (Coaching Service Champions Who Catalyze Higher Service Standards)
Transforming Your Organization Through Service Innovations (Renewing Your Organization’s Service Value Propositions)
Upcoming Public Programs
• Friday 25th May 2012
Awakening The Heart Of Service Excellence
at The Ritz-Carlton, Millenia Singapore
• Wednesday 27th June 2012
Service + Social Media = Enhancing The Quality Of Your Customer Service
at The Ritz-Carlton, Millenia Singapore
- Click here to view the 2012 Public Programs Schedule
Keynotes, Facilitation Programs, Workshops
Service Strategy and Business Sets Development Programs
• Delivering On Your Service Promise
• How World Class Cultures of Service Excellence Are Created
• Legendary Customer Service – Delivering A World Class Service Experience
• Putting Your Customers First – What does it Really Mean and Why You Should Consider it Now
• Service + Social Media = Enhancing The Quality Of Your Customer Service
• The Global Service Challenges Of The Future – New Problems Require New Solutions
• The Heart of Service Excellence
• The Hardest Thing In Service – Handling Difficult Customers & The Art Of Service Recovery
• The Holy Grail of Service – Customer Retention and Customer Loyalty
• The Service Value Chain – Improving Your Customers’ Experience
• World Class High Tech with High Touch – Striking the Right Balance Between IT and HumanIT
Service Mind Sets Development Programs
• How World Class Cultures of Service Excellence Are Created
• Legendary Customer Service – Delivering A World Class Service Experience
• No Wrong Doors For Frontliners – A Public Service Division (PSD) Service Standard Program
• Putting Your Customers First – What does it Really Mean and Why You Should Consider it Now
• The Heart of Service Excellence
• The Hardest Thing In Service – Handling Difficult Customers & The Art Of Service Recovery
• The Holy Grail of Service – Customer Retention and Customer Loyalty
• The Service Value Chain – Improving Your Customers’ Experience
• The Spirit of Creating A World Class Culture of Service Excellence
• The Truth About Creating A World Class Culture of Service Excellence
• What’s New in Customer Service Excellence – The Whole Truth & Nothing But The Truth
Service Skill Sets Development Programs
• No Wrong Doors For Frontliners – A Public Service Division (PSD) Service Standard Program
• The Hardest Thing In Service – Handling Difficult Customers & The Art Of Service Recovery
• The Holy Grail of Service – Customer Retention and Customer Loyalty
Now That You Get A Sense Of The Steps Your Organization Needs To Take, Here Is Our Promise To You – Wherever In The World You May Be
The Singapore Service Academy will assist you by delivering for you…
- Immediately valuable,
- Highly practical,
- Totally systematic,
- Completely proven &
- Best practices factored…
… initiatives so you can profit from Creating A World Class Culture Of Service Excellence right now.
Why Is The Work We Do So Important To You?
So your organization no longer falls victim to the convenient conspiracy of billions of dollars wasted every year globally on service program that simply don’t work for you to the degree they need to.
What Can You Simply Do Right Now To Get Started And Benefit From Creating A World Class Culture Of Service Excellence?
We at the Singapore Service Academy firmly believe, when you make an investment in service you should be getting the best bang for your buck. Thus we ensure that we FULLY CUSTOMIZE our IN-HOUSE initiatives KEEPING YOUR SPECIFIC OBJECTIVES IN MIND. Whether you engage us to deliver keynotes, workshops, seminars, programs and/or require our counsel and advice, we will work closely with you and offer the best strategic solutions you well deserve. So you can engage us with confidence.
Contact Us So We Can Assist You Immediately Anywhere In The World
