Evolving The Craft of Service Excellence
WHAT THIS INITIATIVE IS ULTIMATELY ABOUT
Once you have enhanced the Mind Sets & Skill Sets of Service Excellence across your organization, our experience working with hundreds of organizations shows that the next step in your evolutions towards Creating A World Class Culture Of Service Excellence has to be the refinement of your Business Sets so Service Excellence can be consistently delivered towards the benefit of your customers, your shareholders and your staff too.
This initiative is about working with your Senior & Key Leadership, and together evolving your…
1) Strategy & Standards
2) Products, Services & Idea Offerings
3) Places (Physical & Virtual Environment)
4) Systems, Structures & Technologies
… such that your organization exhibits a greater congruency in your “hard-ware”. The idea here is to bring your “hard-ware” up to speed with your “soft-ware” (Step II – Developing The Art Of Service Excellence Across Your Organization – A Skill Sets Enhancing Experience) and “heart-ware” (Step I – Awakening The Heart Of Service Excellence Across Your Organization – A Mind Sets Shifting Experience) and you truly have Created A World Class Culture Of Service Excellence.
So, contact us now so we can fill you in on how you can best get started.
Request For A Fully Customized In House initiative Internationally
WHO SHOULD ATTEND
Stakeholders, Senior Leadership, Middle Management, Department Heads & Key Service People
WHAT YOU CAN EXPECT
A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.
WHAT YOU WILL DISCOVER
- Part #1 – The Craft Of Evolving Your Service Strategy & Standards
- Part #2 – The Craft Of Evolving Your Products, Services & Ideas Offerings
- Part #3 – The Craft Of Evolving Your Places (Physical & Virtual Environment)
- Part #4 – The Craft Of Evolving Your Systems, Structures & Technologies
For a more detailed program, or further enquires, please contact us here
HOW IT IS CONDUCTED
This life changing and perspective shaping initiative is expertly run as a series of …
- Illuminating introductions
- Engaging Dialogues
- Interactive games & exercises
- Thought provoking debriefs
- Open questions & answer sessions
- Reflection time-outs
- Relevant case studies
- Enriching assignments
- Feedback loops
YOUR CHIEF FACILITATOR
Who is Manoj Sharma?
Manoj Sharma is the Founder and Chief Facilitator of the Singapore Service Academy. Over the last 10 years, Mr. Sharma has paid special attention to how Top Notch Organizations Create World Class Cultures of Service Excellence.
He has synthesized the key learnings and best practices of these World Class Service organizations and developed a Culture of Service Excellence framework which is being adopted by some of the most forward looking companies around.
He has been invited by numerous Ministries, Statutory Boards, Organs of State and MNCs to assist them Create a World Class Culture of Service Excellence and is slowly and surely making an impact in the appreciation of Service both in Singapore and globally.
To date, Mr. Sharma has extensively worked with tier one organizations and leaders from various industries, across Asia, Europe, Oceania, The Americas and The Middle East. As such he brings with him a truly global perspective with an intimate appreciation of local challenges.
How Many People Has Manoj Sharma Worked With?
To date Manoj has worked with more than 80,000 individuals globally, from senior leaders onwards, across diverse industries and has professionally coached more than 700 people.
WHAT PEOPLE ARE SAYING
“I am very impressed with Manoj’s gift of facilitation and clear thinking. He is passionate about the values behind the ideas and is able to stimulate and inspire ownership of the values beyond the ideas.”
Dr William Wan, General Secretary
World Kindness Movement & Singapore Kindness Movement
“I like the way the session was conducted, very different from the usual courses. I particularly agree that mindset is very important when it comes to service.”
Chris Chua, Senior Assistant Director
Customer Service Department
Intellectual Property Office of Singapore (IPOS)
“Thank you for the insightful course.”
Pearly Lee, Senior Manager
Defence Science & Technology Agency (DSTA)
“It’s an excellent training! It’s very thought provoking and reflective in nature, which is helpful in terms of internalising some of the core principals of being service oriented. Manoj trains with great passion and a heart for people. I would strongly recommend this training to anyone.”
Cyndi Soh
OUR CLIENTS
Over the years, the Singapore Service Academy has assisted people in numerous Ministries, Statutory Boards, Organs of State and MNCs to Create A World Class Culture Of Service Excellence.
They include Aviva Asia, Changi Airport Group, DBS Bank, FujiXerox, KPMG, Makino Asia, MayBank, Nalco Pacific, NEC Asia Pacific, Singapore Airport Terminal Services (SATS), The Dental Studio, The Society Group, Time International, Vopak Asia, Ministry of Community Development, Youth & Sports (MCYS), Ministry of Home Affairs (MHA), Ministry of Defence (MINDEF), Ministry of Education (MOE), Ministry of Health (MOH), Ministry of Manpower (MOM), Ministry of Transport (MOT), Agri-Food & Veterinary Authority of Singapore (AVA), Civil Aviation Authority of Singapore (CAAS), Civil Service College (CSC), Corrupt Practices Investigation Bureau (CPIB), Defence Science and Technology Agency (DSTA), Health Promotion Board (HPB), Home Team Academy (HTA), Housing Development Board (HDB), International Enterprise, Singapore (IE), Immigration & Checkpoints Authority (ICA), Intellectual Property Office of Singapore (IPOS), ITE College, ITE College East, ITE College West, JTC Corporation (JTC), Media Development Authority (MDA), Majlis Ugama Islam Singapura (MUIS), National Environment Agency (NEA), National Parks Board (NPARKS), Nanyang Polytechnic (NYP), Nanyang Technological University (NTU), Republic Polytechnic (RP), Singapore Customs, Singapore National Eye Centre (SNEC), Singapore Police Force (SPF), Singapore Polytechnic (SP), Singapore Prisons Service, Singapore Sports Council (SSC), VITAL…
If you would like to see a more detailed program or have interest to fully customize an in-house program for your organization, please contact us here
