Transforming Your Organisation through Service Innovations
WHAT THIS INITIATIVE IS ULTIMATELY ABOUT
To benefit from service innovations, your organization needs to create NEW breakthrough service value propositions. Come explore the emerging world of often overlooked service innovations and solve your major service problems with greater efficiency than ever before.
Also, through this initiative, get ready to truthfully examine your organization’s real challenges, discuss the issues behind the issue and ultimately come up with real workable service innovations. The end benefit for you and your organization will be not just to discover the 5 key service innovations dimensions, but to come up with a service innovations framework and to continuously benefit from it.
Request For A Fully Customized In House initiative Internationally
WHO SHOULD ATTEND
Senior Leadership, Middle Management, Department Heads, Team Leaders, Key Service People and You.
WHAT YOU CAN EXPECT
A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.
WHAT YOU WILL DISCOVER
Part #1 – The Real Challenges Organizations are Facing Today
- Discovering the True Issue behind the Issue
- Exploring what is Service Innovations
- Appreciating why Service Innovations Matters & Why it is a Great Solution for your Organization, Team and You.
Part #2 – The 5 Key Dimensions of Service Innovations
- The Philosophy Dimension
- The Places (Physical & Virtual Environment) Dimension
- The Processes, Procedures & Policies Dimension
- The Products / Services / Ideas Dimension
- The People Dimension
Part #3 -The Design Thinking Approach To Service Innovations
- What Is Design Thinking?
- Design Thinking Case Studies
- The Design Thinking Workshop
- Looking At Your Organization As A Design
Part #4 – Creating Your New Services Dimensions Framework
- Measuring Your Customers’ Experience
- Identifying Your Service Innovations Problems
- Identifying Your Service Innovations Solutions
- Creating Your Service Innovations Dimensions
- Embarking On Your Service Innovations Journey
- Profiting from Service Innovations
HOW IT IS CONDUCTED
This life changing and perspective shaping initiative is expertly run as a series of …
- Illuminating introductions
- Engaging Dialogues
- Interactive games & exercises
- Thought provoking debriefs
- Open questions & answer sessions
- Reflection time-outs
- Relevant case studies
- Enriching assignments
- Feedback loops
YOUR CHIEF FACILITATOR
Who is Manoj Sharma?
Manoj Sharma is the Founder and Chief Facilitator of the Singapore Service Academy. Over the last 10 years, Mr. Sharma has paid special attention to how Top Notch Organizations Create World Class Cultures of Service Excellence.
He has synthesized the key learnings and best practices of these World Class Service organizations and developed a Culture of Service Excellence framework which is being adopted by some of the most forward looking companies around.
He has been invited by numerous Ministries, Statutory Boards, Organs of State and MNCs to assist them Create a World Class Culture of Service Excellence and is slowly and surely making an impact in the appreciation of Service both in Singapore and globally.
To date, Mr. Sharma has extensively worked with tier one organizations and leaders from various industries, across Asia, Europe, Oceania, The Americas and The Middle East. As such he brings with him a truly global perspective with an intimate appreciation of local challenges.
How Many People Has Manoj Sharma Worked With?
To date Manoj has worked with more than 80,000 individuals globally, from senior leaders onwards, across diverse industries and has professionally coached more than 700 people.
WHAT PEOPLE ARE SAYING
“I am very impressed with Manoj’s gift of facilitation and clear thinking. He is passionate about the values behind the ideas and is able to stimulate and inspire ownership of the values beyond the ideas.”
Dr William Wan, General Secretary
World Kindness Movement & Singapore Kindness Movement
“I like the way the session was conducted, very different from the usual courses. I particularly agree that mindset is very important when it comes to service.”
Chris Chua, Senior Assistant Director
Customer Service Department
Intellectual Property Office of Singapore (IPOS)
“Thank you for the insightful course.”
Pearly Lee, Senior Manager
Defence Science & Technology Agency (DSTA)
“It’s an excellent training! It’s very thought provoking and reflective in nature, which is helpful in terms of internalising some of the core principals of being service oriented. Manoj trains with great passion and a heart for people. I would strongly recommend this training to anyone.”
Cyndi Soh
OUR CLIENTS
Over the years, the Singapore Service Academy has assisted people in numerous Ministries, Statutory Boards, Organs of State and MNCs to Create A World Class Culture Of Service Excellence.
They include Aviva Asia, Changi Airport Group, DBS Bank, FujiXerox, KPMG, Makino Asia, MayBank, Nalco Pacific, NEC Asia Pacific, Singapore Airport Terminal Services (SATS), Vopak Asia, Ministry of Community Development, Youth & Sports (MCYS), Ministry of Home Affairs (MHA), Ministry of Defence (MINDEF), Ministry of Education (MOE), Ministry of Health (MOH), Ministry of Manpower (MOM), Ministry of Transport (MOT), Agri-Food & Veterinary Authority of Singapore (AVA), Civil Aviation Authority of Singapore (CAAS), Civil Service College (CSC), Corrupt Practices Investigation Bureau (CPIB), Defence Science and Technology Agency (DSTA), Health Promotion Board (HPB), Home Team Academy (HTA), Housing Development Board (HDB), International Enterprise, Singapore (IES), Immigration & Checkpoints Authority (ICA), Intellectual Property Office of Singapore (IPOS), ITE College, ITE College East, ITE College West, JTC Corporation (JTC), Media Development Authority (MDA), Majlis Ugama Islam Singapura (MUIS), National Environment Agency (NEA), National Parks Board (NPARKS), Nanyang Polytechnic (NYP), Nanyang Technological University (NTU), Republic Polytechnic (RP), Singapore Customs (SC), Singapore National Eye Centre (SNEC), Singapore Police Force (SPF), Singapore Polytechnic (SP), Singapore Prisons Service (SPS), Singapore Sports Council (SSC), VITAL…
WHEN AND WHERE YOU CAN ATTEND
When: Friday, 20th April 2012 (9am – 5pm*)
* Ending time is an approximate
- For other program dates in 2012, click here to view.
Where
For a fully customized in-house program or any queries, please contact us here
