SilkAir (Singapore) Pte Limited (SLK)

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1. 

   Rated by Manoj on 16 November 10 at 12:34am

   Very, very disappointing.

   In summary…

   Got an Aisle seat from my flight online as i have a slip disc and need at least 1 side of my body free for comfort on those ridiculously narrow seats.
   Printed out confirmation of the aisle seat.
   Got to the airport and was told there is no aisle seat for me.
   Showed them the confirmed printout.
   Lady behind counter said the flight was full and she could not give me an aisle seat.
   Asked her to refer to my print out.
   Lady behind counter said it was an IT issue and there was nothing she could do.
   Asked for her supervisor.
   She hid behind the same IT excuse.
   They said to ask for an Aisle seat when I got to the gate.
   Got to gate, was told that they could not assist as their job was just to ensure security.
   Gave me a number to talk to people in Mumbai.
   Spoke to people from Mumbai on phone while at gate.
   They told me talk to the head stewardess.
   Got on plane, head stewardess and staff told me the flight was full and that there were no Aisle seats available.
   Requested they find a way.
   Finally they asked the 6 foot 3 guy on my right, who looked like he weighed a good 150 kg if he was willing to take my middle seat. How could he be happy about that considering, he probably specifically requested for an aisle seat.
   I told him he did not have to do that. Stewardess walks off upset and I never hear from them again.

   There were at least 2 business class seats available on the plane. Could the not have moved one of their high value passengers to the business class seats and got me an aisle seat without inconveniencing other passengers in the process, just to recover a system error on their part and not devalue a customers experience?

   Gave the ladies at check in my email address and card to get an explanation as to why I did not get the Aisle seat that was confirmed and reserved for me. But guess what, I’ve never heard from them and it has already been 2 weeks.

   Shocking all round!

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