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Yellow-Top Taxis


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CUSTOMER EXPERIENCE RATING: 20.0

 

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To Rate Yellow-Top Taxis:
Step #1: Fill in your name and email in the form below
Step #2: Write your feedback and comments
Step #3: Click on the number of stars (1 being the least and 5 the most) for each category
Step #4: Click on "RATE" button

Note: An administrator will need to approve your comment before it is live.

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1 Rating

  1. Rated by Foo Shi Min on 19 November 10 at 9:46am

    I would like to lodge a complaint against a yellow-top taxi, license plate number SH 2399U. I was trying to flag a cab at the main road (Tampines Avenue 2) outside Block 206, on 19 November 2010, at 8.33am. I noticed that the above-mentioned taxi was empty and tried to flag it down, but it did not stop. I continued to keep a look-out for other available taxis. At that very moment, a cyclist approaching my direction told me that the above-mentioned taxi actually stopped behind me at the bus stop. I turned around and was surprised that it was there, so I started walking briskly towards it. There was no one waiting for a cab in the vicinity so naturally the taxi should be assumed to be waiting for me. However, when I was within 1 metre reach of the rear door handle, the taxi drove away. I was in shock. How could this happen? To add to my humiliation, there were at least 10 people at the bus stop witnessing this incident. My face was burning red with anger as I made a mental note of the taxi license plate. I was trying to rush to work, and this incident simply ruined my mood for the entire morning. I would like to bring this to the attention of the yellow-top taxi company, but there is no website to feedback to. As yellow-tops are driver-owned, it would be hard to monitor the drivers’ customer service. It is even harder for passengers, including potential ones, to give any feedback, especially when they encounter bad service. This is really an unpleasant experience. I am strongly reluctant to take a yellow-top again, unless I really have to rush for time. In that case, I would have to brave myself for any unwanted service experience, with no proper feedback channel to turn to, just in case something unpleasant happens again.

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Tweets About Yellow-Top Taxis:

  • Freaking hate the smell of these yellow top taxis. But it's a taxi and it brings me home, that's all I care about now.
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